Cummins Inc. Engine Order Management - Team Supervisor in Minato, Japan
Engine Order Management - Team Supervisor
Be responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment (order entry, order modification, invoicing, credits/debits, logistics documentation)
Manage a small team as well as escalations and acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries.
Performs order management tasks for a specific set of customers/accounts.
Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.
Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions.
Communicates with staff from other functional areas such as sales, warehouse, and logistics to confirm the status of orders and resolve customer queries.
2 years in similar role within supply chain/logistics (order desk, customer service, international trade) and/or people management /supervising experiences
Team oriented personality and capability to cross communicate with SC/Logistics team and Sales team from other Business Units
Customer oriented mindset, relationship building and escalation/trouble management.
Strong knowledge or command of MS office suite (mainly Excel, pivot and vlook).
Skilled and knowledgeable in the use of EDI
Fluency in Japanese
Business English (read&write) is appreciated.
Education, Licenses, Certifications
College, university, or equivalent Bachelor's degree in applicable field, or an acceptable combination of education and experience.
Job SUPPLY CHAIN PLANNING
Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office
Job Type College / University
Recruitment Job Type Exempt - Entry Level
Job Posting May 9, 2023, 2:00:27 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Req ID: 2300045B