Cummins Graduate Jobs

Job Information

Cummins Inc. Engine Order Management - Team Supervisor in Minato, Japan

Engine Order Management - Team Supervisor


  • Be responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment (order entry, order modification, invoicing, credits/debits, logistics documentation)

  • Manage a small team as well as escalations and acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries.

  • Performs order management tasks for a specific set of customers/accounts.

  • Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.

  • Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions.

  • Communicates with staff from other functional areas such as sales, warehouse, and logistics to confirm the status of orders and resolve customer queries.



  • 2 years in similar role within supply chain/logistics (order desk, customer service, international trade) and/or people management /supervising experiences

  • Team oriented personality and capability to cross communicate with SC/Logistics team and Sales team from other Business Units

  • Customer oriented mindset, relationship building and escalation/trouble management.

  • Strong knowledge or command of MS office suite (mainly Excel, pivot and vlook).

  • Skilled and knowledgeable in the use of EDI

  • Fluency in Japanese

  • Business English (read&write) is appreciated.

Education, Licenses, Certifications

College, university, or equivalent Bachelor's degree in applicable field, or an acceptable combination of education and experience.


Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office

Job Type College / University

Recruitment Job Type Exempt - Entry Level

Job Posting May 9, 2023, 2:00:27 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 2300045B