Cummins Inc. Customer Quality Manager Japan in Tokyo, Japan

Customer Quality Manager Japan


This is not one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Our Vision is "making people's lives better by unleashing the power of Cummins" and it is carried out by our employees around the world who give of their time, talents and resources to improve the communities in which we live and work. More than 150 Community Involvement Teams worldwide work with the Company's Corporate Responsibility Corporate Responsibility organization and senior management to strengthen our communities with a focus on education, the environment and social justice.

Cummins, a Fortune 150 company, has been recognized by national and international organizations for our employees and Cummins’ unique working culture such as World’s Most Ethical Companies by the Ethisphere and awarded a perfect scored in the 2013 Corporate Equality Index by the Human Rights Campaign as part of its Best Places to Work initiative.

This is an exciting opportunity in Tokyo for a Customer Quality Manager . Cummins Filtration in Japan is where Customer Quality Manager will partner with the business to be the customer and market segment advocate in resolving product quality, supply chain quality, and process quality related issues for customers, as well as coordinate quality communications with the customer.

In Cummins, we offer a long term career with a global organisation in the power industry, and could be the next step in your successful career.

Thinking beyond your desk includes:

  • Articulates and translates customers' expectations and requirements for quality to Cummins new and current products, supply chain and process improvement functions and coordinates implementation with these various internal stakeholders.

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Interprets and manages action plans to close customer quality issues including product, supply chain or process related in order to improve customer satisfaction.

  • Uses Customer Centric metrics to prioritize customer quality issues and develops targets unique to the market or customer group that reflect right balance of customer expectations and business financial goals.

  • Manages strong external relationships and coordinates external quality communications to major/selected OEMs, major/selected end users, and all business units. Acts as primary face of quality to the customer.

  • Partners closely with the business market leaders, account leaders, and business unit quality leaders in customer messages and effectively communicates top customer quality issues.

  • Leads process improvement efforts across several functions or processes Manages or coaches a team that will be seen as the customer and market advocate in resolving product quality, plant quality, supplier quality and process quality issues.


  • Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats

  • Team player and prompt execution skills

  • Good command of English and Japanese communication skills

Significant relevant experience required (5 years) Areas of Experience Preferred: Customer Facing, Cross Functional, Service or Product Engineering, Quality.


  • Tokyo

Compensation and Benefits :

Compensation. Base salary commensurate with experience plus Variable bonus.

Benefits. Cummins Japan provides a full package of Social Insurance (Welfare Pension, Health Insurance – Medical & Dental, Unemployment Insurance Policy). Cummins Japan also provides Retirement Benefit, full commutation allowance and Cummins Japan supports “Benefit-One”, third party operated fringe benefit program.

Equal Opportunities:

Apply for this opportunity and start your career with Cummins today.

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Primary Location Japan-Tokyo-To-Ōta-Japan, Tokyo, Cummins Filtration Japan

Job Type College / University

Recruitment Job Type Exempt - Entry Level

Job Posting Jan 17, 2019, 6:24:42 AM

Unposting Date Ongoing

Req ID: 180007NL